If for any reason you are not happy with your purchase, please contact us immediately at sales@nationalcandles.co.nz.

National Candles does not offer returns or refunds for change-of-mind purchases, discounted or sale items or digital gift vouchers. Please note that the original shipping and handling charges are non-refundable. All refunds will be made in the form of the original payment.

National Candles is not responsible for the freight of returning items. We recommend returning items via tracked shipping. If applicable, please send this tracking number through to us.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nationalcandles.co.nz.

Please send your returns to us at:

National Candles
28 Egmont Street, Te Aro
Wellington. 6011
New Zealand

If you have any questions about our return and refunds policy, please contact us at sales@nationalcandles.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

In the unfortunate event that your items have been damaged in transit, please notify us immediately with, if possible, photographs of the damaged items for us to raise with our courier company. We will endeavour to replace all damaged items immediately. In the rare event we are unable to replace the items, we will process a refund.

Exchanges
In the event where you are exchanging an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.